App Support Azure

3 days ago


Noida, India SourceFuse Technologies Full time

**Job Information**:
Work Experience

2-6 years

Industry

IT Services

City

Noida

State/Province

UP

Zip/Postal Code

110096
- IoT Strategic Innovation Centre in India team. This role is responsible for supporting Mobile Application- support for IoT projects.-
- Application & Platform Performance Monitoring
- Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
- Recreate and verify complex performance and environmental issues with full access to the production environment
- To identify, troubleshoot and solve incidents within SLA timelines
- Log Analysis of the issues reported
- Update tickets recent status and progress on ticketing tool
- Triaging of
- Mobile App issues on both Play Store & App Store
- Web App issues
- Platform (Azure) issues
- Proposing solution to recurring incidents
- Proposing some new enhancements in existing solution
- Service Mgmt. Reporting - Status Tracking & Reporting
- Continuous Service Improvement - Process Management & Improvement
- Incident Management, Problem Management, Change Management, Risk Management and Knowledge- Management.



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