Service Executive

4 days ago


Palanpur, India Falcon Garden Tools Pvt. Ltd. Full time

**Job Summary**:
The Service Executive will be responsible for providing after-sales service support, handling product complaints, conducting demonstrations, ensuring customer satisfaction, and coordinating service activities across the Gujarat region.

**Key Responsibilities**:

- Attend to customer service requests, complaints, and inquiries related to garden and agricultural tools.
- Conduct product installation, demonstrations, and service visits at customer locations.
- Coordinate with dealers for service-related issues and spare parts support.
- Maintain service records, visit reports, and customer feedback systematically.
- Identify recurring issues and provide inputs to the technical or production team for quality improvement.
- Ensure timely resolution of warranty and repair cases.
- Support marketing and sales teams during product exhibitions, demos, and field trials.
- Report field service performance and market feedback to the Service Manager/Head Office.

**Qualifications and Skills**:

- B.Tech/Diploma / ITI in Mechanical / Electrical / Agricultural Engineering (preferred).
- 2-4 years of experience in field service, preferably in agricultural equipment or similar industry.
- Good communication and customer-handling skills.
- Willingness to travel extensively within Gujarat.

Pay: From ₹20,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- repair: 2 years (preferred)

**Language**:

- Hindi (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person


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