Managed IT Services, Associate

1 week ago

Hyderabad Telangana, India RSM US LLP Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

**Position Description**

A Managed IT Back Office Engineer, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology including monitoring, security, and continuity services.

Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Back Office Engineer, you will work directly with our highly trained engineering team and have access to a large cross-section of technologies and environments that will develop your career.

**Profile**:
A Managed IT Back Office Engineer provides operational support to our service desk while configuring, maintaining, and improving efficiencies on several technology services. This position requires strong technical ability, self-motivation, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.

**Job Duties and Responsibilities**:

- Support and maintain large complex technology solutions across multiple diverse client environments including:

- Monitoring Solutions
- Security Solutions
- Backup Solutions
- Patching Solutions
- Adopt and learn new technologies
- Interface with the service desk and consulting teams to resolve client issues.
- Maintain client security standards and confidentiality of information
- As a Managed IT Back Office Engineer, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including:

- Information Technology process, tools, and methodologies
- Security Solution architecture, design, and best practices
- Engaging with our internal teams and developing their solution knowledge

**Basic Qualifications**
- 2 years of experience working in Information Technology Security Solutions
- Experience with Monitoring, Antivirus, Backup, and Patching Solutions
- Experience with Windows Server and Workstation Operating Systems
- Experience with Hyper V hosts and Hyper V manager for administration
- Fundamental understanding of Network and Domain operation
- Familiar with standard IT practices and policies

**Preferred Qualifications**
- Microsoft or Security+ Certification
- Bachelor's degree (BA/BS) from an accredited 4-year school
- Experience with monitoring protocols, such as WMI and SNMP
- Experience with vulnerability remediation and feature updates

**Knowledge, Skills and Abilities**:

- Excellent written and verbal communication skills
- Able to quickly assess situations to pinpoint the scope/source of technical issues in a complex solution
- Must be able to manage individual workload
- Must be a strong team player

**Shift**: Ready and willing to work in shifts

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