International (Non Voice Process)

2 days ago

Indore, India 2COMs Full time

**Opening for International Process (Non Voice/ Web Chat) for Lead Associate/Assistant Manager/Deputy Manager Leading BPO in Indore**

Profile-Lead Associate/Assistant Manager/Deputy Manager

Experience
- 3- 10 years

CTC- 6 L- 12 L

Location
- Indore (Work from office)

Graduate
- Any

Notice Period
- 30- 45 Days

Shift
- Flexible (5 Days Working with Rotational Week offs)

**Job Description**:

- Work closely with the client leadership over regular process updates, review and scoping

new engagements.
- Initiating and driving training programs for team/new recruits as per the process

requirement.
- Leading and coaching the team. / for DM Role Team Handling experience in Must
- Carving out the growth plan for the team.
- Identifying the pain areas within the process and developing action plans for smooth

functioning of the process.
- Project management for operational activities. Driving 100% SLA on client deliverables

throughout teams
- Supporting continuous process improvement initiatives to ensure high level of customer

satisfaction.
- Provide significant contribution should be able to handle multiple adhoc reports requests

and regular recurring reports.**Job Information**:
Salary

**700000 - 1200000**
***

Work Experience

**Experienced**
***

City

**Indore**
***

State/Province

**Madhya Pradesh**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**452007

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