
International (Non Voice Process)
21 hours ago
**Opening for International Process (Non Voice/ Web Chat) for Lead Associate/Assistant Manager/Deputy Manager Leading BPO in Indore**
Profile-Lead Associate/Assistant Manager/Deputy Manager
Experience
- 3- 10 years
CTC- 6 L- 12 L
Location
- Indore (Work from office)
Graduate
- Any
Notice Period
- 30- 45 Days
Shift
- Flexible (5 Days Working with Rotational Week offs)
**Job Description**:
- Work closely with the client leadership over regular process updates, review and scoping
new engagements.
- Initiating and driving training programs for team/new recruits as per the process
requirement.
- Leading and coaching the team. / for DM Role Team Handling experience in Must
- Carving out the growth plan for the team.
- Identifying the pain areas within the process and developing action plans for smooth
functioning of the process.
- Project management for operational activities. Driving 100% SLA on client deliverables
throughout teams
- Supporting continuous process improvement initiatives to ensure high level of customer
satisfaction.
- Provide significant contribution should be able to handle multiple adhoc reports requests
and regular recurring reports.**Job Information**:
Salary
**700000 - 1200000**
***
Work Experience
**Experienced**
***
City
**Indore**
***
State/Province
**Madhya Pradesh**
***
Country
**India**
***
Industry
**BPO**
***
Zip/Postal Code
**452007
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