International Voice Process
11 hours ago
**Key Responsibilities**:
- Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
- Utilize API knowledge to address technical inquiries and challenges.
- Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
- Maintain accurate and up-to-date technical documentation for internal use and customer reference.
- Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
- Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
- Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.
**Requirements**:
- Minimum 1 year of experience in offshore voice and chat technical support.
- Solid understanding of basic **software/hardware troubleshooting** and API concepts.
- Proficient in using support tools such as **Salesforce, Jira, and Zoom**.
- **Strong communication** and interpersonal skills with a customer-focused approach.
- Excellent analytical and problem-solving skills.
- Strong adaptability and a willingness to learn new technologies.
- Ability to work permanent **night shifts.**
**Experience**:
- International voice process: 1 year (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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