Customer Care Executive

1 day ago

Delhi, India Bo International Full time

Customer Care Executive

Bo International is one of India’s premier cosmetic manufacturing companies. Brands/ sister concern of Bo - Ryaal, Florona, Vedaoil, NoFall, Plant Powered, Organic Kitchen.

Recently Florona merge with Mensa as well and here is the Link:
Brief of Job: As a customer care executive you role include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What We Can Offer You:
A young and fast-growing company with a healthy work-life balance, Great culture based on the following core values: Courage, Transparency, Ownership, Commitment, Celebration and Recognition

Top things you will do in your role:
Manage large amounts of incoming and outgoing phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers and provide end to end solutions
Interact with supply Chain and quality team as per the customer requirement.
Focus on customer retention and make strategies for customer interaction on our website

Qualifications and Skills:
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)
- Health insurance

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