Customer Service Representative

5 days ago

Gurugram Haryana, India AK Global Management Services Full time

**Job title:

- Customer Service Executive**

**Location:

- Sector 49, Gurgaon**

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound customer calls in a timely and professional manner.
- Resolve customer complaints and provide appropriate solutions.
- Provide information about products, services, and promotions.
- Maintain customer records by updating account information.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with internal teams to improve customer service processes.
- Maintain a positive, empathetic, and professional attitude toward customers.

**Requirements**:

- Any Graduate
- Proven experience in customer service or a similar role is preferred.
- Strong communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Basic knowledge of CRM systems and MS Office.
- Problem-solving skills and attention to detail.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telecommunication: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 6204293799

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