Sales Coverage Support, As

**Job Title
- **KYC Specialist / Corporate Coverage

**Location
- Mumbai**

**Role Description**

The Sales Coverage Support Analyst works with the Sales team to support them in their client facing activities. The Sales Coverage Support Analyst will not undertake any revenue generating activity. The Sales Coverage Support Analyst may analyse client and market data, create presentation material and facilitate interactions with new and existing clients to allow the Sales team to make efficient use of sales opportunities. They may be involved in liaising and support the client in account related activities through their strong understanding of the roles, responsibilities and processes that are pertinent to the client’s interaction with the Bank. In addition, Sales Coverage Support work to ensure adherence to applicable internal policies and external legal/regulatory frameworks. Ongoing relationships with Sales Coverage team. Working relationships with origination, trading, client services, operations staff - if applicable & to the degree that is commensurate with the business area - to both gather information and direct client enquiries the most appropriate point to effectively resolve issues.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Integrated member of Corporate Coverage team, supporting ACOs to ensure the completion of the Account Activity Reviews (AARs) / Expected Nature & Purpose of the Relationship (ENPRs) in the required time frame.
- Support ACOs on the Account Activity Reviews (AARs) / Expected Nature & Purpose of the Relationship (ENPRs) process including but not limited to:

- Responsible for inputting client’s expected account activity into system based on review of past activity and discussions with client
- Reviewing clients’ past account activity against expected and providing commentary in system to support ACO completing attestation
- Identifying potential risks and anomalies in clients’ account activity. Escalating to ACO / AFC as required
- Escalating issues related to AAR/ENPR to relevant stakeholders (BET, BSU, AFC, IT-support) when required
- Working and following up with relevant stakeholders to resolve AAR/ENPR related issues
- Collecting transaction data from Ops teams as required to support completion of AAR/ENPR
- Monitoring AAR/ENPR completion progress, follow-up with ACOs when required.

**Your skills and experience**
- Recognized university degree and / or experience in relationship management/ Transaction banking products
- Willing to work under time driven deadlines to complete KYC AAR/ENPR review cases
- Be pro-active and able to resolve and respond to ad hoc requests and issues within the agreed turnaround times.
- Be diligent and ensure quick escalations on key AAR/ENPR related issues or matters that require ACOs or other teams’ attention.
- Good English oral & written communication skills to interact with internal stakeholders including senior management.

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.