Servicenow Administrator

2 days ago

Coimbatore District Tamil Nadu, India NexEra Technology Solutions Full time

ServiceNow Administrator - Discovery Experience

Position Summary:
Key Responsibilities:
Administer and configure ServiceNow Discovery, ensuring accurate and reliable data collection for the CMDB.

Troubleshoot and resolve discovery issues (patterns, probes, sensors) and MID Server performance or communication challenges.

Support integrations between ServiceNow Discovery and other systems/tools for seamless data flow and IT operations.

Monitor, analyze, and optimize discovery schedules, performance, and results to ensure the stability and reliability of the environment.

Collaborate with IT teams, developers, and stakeholders to identify requirements, improve discovery processes, and maintain CMDB accuracy.

Perform regular MID Server maintenance, upgrades, and troubleshooting to ensure high availability.

Ensure compliance with organizational policies, governance, and best practices for ServiceNow Discovery.

Work closely with ServiceNow developers and CMDB teams to align discovery outcomes with business goals.

Required Skills & Qualifications:
3+ years of hands-on experience administering and troubleshooting ServiceNow Discovery.

Strong understanding of MID Servers: installation, maintenance, and debugging.

Proficiency in resolving discovery issues, including patterns, credentials, and network-based challenges.

Experience integrating ServiceNow Discovery with other IT systems (e.g., monitoring tools, cloud services, asset management systems).

Solid knowledge of ServiceNow CMDB structure, configuration items (CIs), and ITSM processes.

Strong analytical and problem-solving skills to identify root causes and recommend effective solutions.

Familiarity with IP networks, protocols (SSH, WMI, SNMP, HTTPS), and credentials used for discovery.

ServiceNow Discovery certification or related ServiceNow credentials (preferred).

Excellent communication and documentation skills.

**Preferred Qualifications**:
Experience working with cloud discovery (AWS, Azure, GCP).

Familiarity with Service Mapping and other ServiceNow ITOM capabilities.

Strong scripting knowledge (JavaScript, PowerShell, or Python).

ITIL v3 or v4 certification is a plus.

**Knowledge, Skills and Ability Requirements**:

- ITIL
- CDSM
- Knowledge of ServiceNow Discovery, MID Server Architecture, Probes, Sensors, Identifiers & Business rules
- Knowledge of Data Center infrastructure, IP ranges, and cloud environments
- Configuration Management [CMDB]
- Experience developing, documenting, implementing, and maintaining ServiceNow Discovery and CMDB governance processes, procedures, policies, and related documentation
- Strong analytical and problem-solving ability
- Good communication, written and documentation skills to gather requirements from customers, process owners and cross platform teams
- Ability to read and understand oral and written instructions, and effectively communicate information

Pay: ₹497,780.73 - ₹1,500,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)
- ServiceNow: 3 years (required)

Work Location: In person

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