Servicenow Consultant

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.What’s in it for you?o Immense exposure and learningo Excellent career growtho Company of highly passionate leaders and mentorso Ability to build things from scratchKnow more about MGS:https://www.mizuhogroup.com/asia-pacific/mizuho-global-servicesWe are seeking an experienced and innovative ServiceNow Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise initiatives. The role involves working closely with business stakeholders, developers, and IT operations teams to ensure alignment of the ServiceNow roadmap with enterprise goals, while maintaining high standards of performance, scalability, and reliability. Key ResponsibilitiesPlatform Architecture & GovernanceDefine and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practicesDesign scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB, HRSD, CSM, SecOps, GRC, etc)Establish and enforce platform design standards, development guidelines, and governance controlsSolution Design & DeliveryTranslate business requirements into functional and technical architecture using ServiceNow capabilitiesLead end-to-end implementation of workflows, integrations, and automation using Flow Designer, IntegrationHub, and custom developmentGuide module implementations, customizations, and enhancementsStakeholder ManagementCollaborate with cross-functional teams to assess current usage, identify gaps, and design improvementsPresent architecture decisions and roadmaps to executives and stakeholdersServe as SME on the ServiceNow PlatformPerformance, Security & ComplianceEnsure platform health, performance tuning, security design, and adherence to compliance standardsConduct periodic platform audits and participate in risk assessments and disaster recovery planningMentorship & LeadershipProvide technical leadership and mentorship to ServiceNow developers and administratorsContribute to hiring, onboarding, and training of ServiceNow team membersRequired Skills & Experience10–14 years of IT experience, with 6+ years in ServiceNow architecture and platform ownershipDeep expertise in core ServiceNow modules: ITSM, ITOM, CMDB, Discovery, Orchestration, GRC and optionally HRSD, CSM, SecOpsExperience with integrations (REST/SOAP APIs, MID Server, Integration Hub)Strong understanding of data modeling, scripted APIs, business rules, Flow Designer, and performance analyticsExperience implementing ServiceNow best practices for security, scaling, and upgrade readinessKnowledge of Agile/Scrum delivery methodologyExcellent communication, presentation, and stakeholder management skillsServiceNow Certified: System Administrator, Implementation Specialist, Certified Application Developer, Certified Technical Architect Preferred QualificationsExperience in a global enterprise environmentFamiliarity with ITIL, COBIT, or other IT service frameworkHands-on with DevOps and CI/CD pipelines related to ServiceNowBackground in scripting languages (JavaScript primarily)Experience with ServiceNow Store Apps and App Engine StudioStrategic thinking and problem-solving aptitudeStrong leadership and collaboration capabilitiesAbility to thrive in a fast-paced, dynamic environmentAddress: 16th Floor, Tower-B Brigade, World Trade centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096,