Behavioural Individual Contributor

**Req ID**: 36537

**Department**: Insto Ops Support

**Division**: Institutional

**Location**: Bangalore
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

The Change & Program Manager is a IC role who will be responsible for project manage an tactical/strategic business initiatives under Transaction Banking Operations to create the right client experience. This role which requires an in-depth operations experience with a sound understanding of technology projects at least at a BA basic level to be able to create BRD’s and understand Development frameworks
The role requires a good understanding of products/processes across
- Client Onboarding, KYC, QC, Cash Management, and ability to directly co-relate business process design to impact on customer experience
The role will be required to independently draft project plan, perform change management activity and work closely with the technology project manager (TPM). He/she needs to work across business, operations and technology with multiple senior stakeholders, possess excellent communication skills, experience with project SDLC methodology, Agile methodology
Typically, 8-10 years of Bank/BFSI/consulting experience. Certifications in PMP, CAPM, CMP, etc will be preferred. Strong hands-on experience in creating MX Excel functionality, power point presentations, process mapping/flows is required skill set in this role
Risk/Compliance teams to identify risk and implement controls keep regulatory and compliance mindset

What will your day look like
- Ensure project is within scope and budget
- Responsible for ensuring that new capabilities are rolled out within committed timelines
- Responsible for ensuring releases and enhancements are within overall budgets.
- Ensure project delivery is in line with the agreed timeline & requirements
- Achieve positive internal client perception by building sound relationships with key business stakeholders
- Translate customer and business needs into requirements and liaise with technology to implement the same.
- Work with TPM to deliver projects as per SDLC life cycle
- Delivery of key projects which include Cloud, ASW, API roll-out for institutional workflow implementation
- Delivery of automation initiatives identified by regional operations.
- Stakeholder management
- build strong working relationships with Technology, regional & country stakeholders.
- Lead the team in delivering business projects
- Ensure adherence to the ANZ Policies and Process
- Liaison with stakeholders to approve exceptions/ documents
- Work along with Risk team to Identify risk and implement controls
- Identify trends, risks & issues; resolve as required.

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- Program management experience across Schedule, finance & quality
Domain knowledge on Institutional Banking
experience in leading small to large size BPM programs with technology partners
Strong understanding of Transaction Banking products and business
Good understanding of processes followed in Technology changes that Change the Bank/Run the bank
Proactive, shows initiative and keen to try new things i.e. new technologies
So, why join us?

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So, why join us?

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you, but ANZ is committed to helping you do this by providing you with the support, tools and resources you need.

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Job Posting End Date

, 11.59pm, (Melbourne Australia)