Behavioural Individual Contributor

Analyst - IAM
**Req ID**: 66438
**Department**: Tech Security Identity & Access Management
**Division**: Technology
**Location**: Bengaluru
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

**Work Location**: Bengaluru

**Role Type**: Permanent

The role has accountability to assist the Manager by proactively providing necessary reports, by collating, co-ordinating and ensuring accuracy & integrity of all deliverables.

What will you bring?

**Process**:
The role requires minimum 2years relevant experience.
Perform the function of granting and revoking passwords related to systems used in ANZ
Makes preliminary assessments and recommends solutions in line with customer’s needs.
Consults with other technical areas to resolve complex problems
Liaison with stake holders for necessary approvals to ensure the process is completed within the SLA period
Administer & maintain user accounts across the bank.
Identify security improvements for user access by liaising with customers, business unit risk managers and others involved.
Supporting the Manager and other stake holder for smooth transition of the new processes
Follow up on quires and ensure timely processing
Communicate effectively and efficiently with customers to understand their needs.
Work tasks consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors measured by Manager.
What will your day look like

**Financial**:
Financial budget for which this position has no direct control

**Customer**:
Target Service Level Agreements (SLAs) are consistently met influence the outcomes of fellow analysts.
Improve customer focus in the manner in which queries are handled and responded resulting in improved customer feedback.
Consistently engage with the customer and assist the Manager in meeting or exceeding customer expectations.
Provide 2nd level of support for Internal Audit/Business Assurance and Operational Risk/Compliance groups.

**People**:
Indicate the kinds of decisions or recommendations made in the normal course of this position, including any continuing training requirements specific to the role.
Enterprise wide responsibility for services’ to ANZ staff within business units, platform owners and support groups.
Responsibility also to GIS internal teams including Strategy & Policy and Governance & Risk along with responsibilities to GIS, OTSS and ANZ Management for reporting on security related incidents and prevention activities

**Risk/compliance/behaviours**:
Ensure RAF and Core compliance adherence is maintained at 100%.
Takes personal responsibility and ownership of Risk and Compliance matters and escalates to line manager when required.
Ensure Leave’s and breaks are managed well.
Effective management of daily tasks.
Effective collaboration and/or completion of daily process tasks and adhoc tasks.
Detailed Process Description

Monitor report progress on outstanding and ongoing matters.
Service customers/stakeholders globally across Operations, Technology, Shared Services plus Frontline staff respectively. Support internal customers as well, to ensure effective service delivery.
Assist with the development of training materials based on source documentation, including process maps, procedures, policies and any additional required reference material
Recommends updates to the production of documentation containing sufficient information and in accordance with required standards.
Understands IT Service Delivery standards, policies, procedures and Service Level Agreements, and contributes to meeting these.
Assists the team in the implementation of new systems.
Provides on-the-job training for less experienced technical analysts.
Participates in Cross Skilling and Knowledge Sharing
Collaborate with all dependent teams for successful delivery.
Resolves and/or escalates complex matters to the Manager in a timely manner

**Skills**:
Tertiary qualification in Information Technology or a related discipline.
Highly motivated and good time management skills.
Strong commitment to customer service.
Strong analytical skills, problem solving capability and decision making ability.
Well developed verbal and written communication skills.
Ability to work autonomously as well as collaborate with others.
Be able to develop a good understanding of diverse business units.
Proficiency in PC Skills (MS Word, Excel etc).
Willingness to work in shifts.
Ability to coordinate, organise and prioritise work.
Ability to work under pressure.
UNIX, Mainframe ACF2 and AS400 Platform
**Other skills and knowledge**: Knowledge of tools like Iseries Navigator, Service Desk Manager, Service Now and OIM etc. would be an advantage.
Desired knowledge of working on MIS.
So, why join us?

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