Customer Support Executive

2 weeks ago

Ahmedabad, India Proveera Pvt Ltd Full time

JOB TITLE: CUSTOMER RELATIONSHIP EXECUTIVE

**Job brief**
- Customer Relationship Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
- To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

v **Responsibilities**
- Monitor customer complaints on social media and reach out to assist.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
- Build and maintain profitable relationships with key customers.
- Maintain complete and accurate customer correspondence data.
- Identify and develop problem-solving methodologies to resolve customer issues.
- Meeting with potential clients to gauge the utility and viability of prospective working relationships.
- Responding to inquiries concerning things or the organization.

v **Requirements**
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

v **SALARY: UPTO 25K**

v **EXPERIENCE: 2 TO 4 YR**

v **JOB OPENINGS: 5**

v **PREFEERED ONLY FEMALE CANDIDATES**

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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