Customer Support Executive

6 days ago

JP Nagar Bengaluru Karnataka, India Daily Rounds Full time

**Marrow**is a learning platform for doctors, medical students, and other healthcare practitioners with topic-wise learning modules, tests, and performance analytics, and high-quality recorded medical video classes. Marrow is currently used by over 5 lakh medical students in India to prepare for the countryʼs largest medical competitive exam - NEET PG. **USP of Marrow** 1) It's a top revenue-generating product for the business. 2) Loved by more than 70% of aspiring doctors in India. 3) NEET-PG 2020, 2021, 2022,2023 - Top 10 Rankers were the Marrow users. After successfully establishing itself as a preferred choice for NEET PG students, **MARROW**is now also focussing on the enhancement of healthcare in the country by providing unique up-skilling courses to practicing doctors. These courses are provided by the best in class institutions and expert medical practitioners/faculty. **DailyRounds** is the largest academic network of Medical Doctors Built by a team of doctors and coders, DailyRounds now has 300,000+ Doctors. We are a part of the Japanese healthcare major, M3 (listed on the Tokyo Stock Exchange). DailyRounds/Marrow envisions itself as a health-tech startup focused on organising "Knowledge of practice of Medicine" and building a community of Doctors (and healthcare professionals). We have since grown into Indiaʼs largest and most regarded learning app for NEET PG preparation. **What you will be doing here?** **1.Be the User Champion** Take ownership of user challenges—solve their issues with empathy and precision.Ensure a seamless experience that keeps our users focused on what matters most: their learning journey. **2. Analyse and Innovate** Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction.Track, report, and proactively address recurring pain points with data-backed insights. **3. Collaborate and Communicate** Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions.Keep users informed with clear, concise, and friendly communication, becoming their trusted guide. **4. Stay Ahead of the Curve** Master the Marrow platform and its evolving features, offering users up-to-date and accurate support.Share feedback that helps shape our roadmap and enhances the user experience. **Who are we looking for ?** - A **recent graduate** who thrives on problem-solving and has a passion for user experience. - **Exceptional communication skills**—both written and verbal. You don’t just answer questions; you tell a story that makes sense. - A **curious learner** with strong analytical skills, eager to dive into the product ecosystem and make it better. - Someone who’s energized by the idea of helping others and making a difference, one query at a time. **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Monday to Friday Supplemental Pay: - Performance bonus - Yearly bonus Work Location: In person

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