Customer Support Executive

1 week ago

JP Nagar Bengaluru Karnataka, India Daily Rounds Full time

**What will you be doing here?**
- **Be the User Champion**:Take ownership of user challenges—solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey.
- **Analyse and Innovate**:Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction. Track, report, and proactively address recurring pain points with data-backed insights.
- **Collaborate and Communicate**:Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.
- **Stay Ahead of the Curve**:Master the Marrow platform and its evolving features, offering users up-to-date and accurate support. Track, report, and proactively address recurring pain points with data-backed insights.

**Who are we looking for?**
- A recent graduate who thrives on problem-solving and has a passion for user experience.
- Exceptional communication skills—both written and verbal. You donʼt just answer questions; you tell a story that makes sense.
- A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better.
- Someone whoʼs energised by the idea of helping others and making a difference, one query at a time.

**Job Types**: Full-time, Fresher

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9035599760

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