Customer Care Executive

5 days ago

Thane, India Cyitechsearch Interactive Solutions Private Limited Full time

**Customer Support Executive**

**Responsibilities**
- Inbound calling ,outbound calling and cold calling, answering customer inquiries and requests in a timely and professional manner
- Provide accurate and relevant information about our products and services
- Escalate complex or unresolved issues to the appropriate team or department
- Follow up with customers to ensure their issues are resolved and they are satisfied
- Maintain a positive and empathetic attitude towards customers at all times
- Record and document customer interactions and feedback in the CRM system
- Identify and report common customer issues and trends to improve service quality
- Collaborate with other team members and departments to provide seamless customer support
- Stay updated on product features, policies, and procedures

**Requirements(CSE)**
- Proven experience as a customer support executive or similar role
- Excellent communication and interpersonal skills and inbound calling, outbound calling and cold calling.
- Fluent in English and at least one other language
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving and troubleshooting skills
- Customer-centric and service-oriented mindset
- Familiarity with CRM systems and tools
- Basic knowledge of MS Office and Google Suite
- HSC(12th pass)or equivalent; bachelor's degree is a plus

**Salary:

- **
- Depend on interview upto **28k CTC**

Shift timing - **9.30am to 6.30pm**

**Sunday fixed off**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Thane, Maharashtra (required)

Ability to Relocate:

- Thane, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 73804 40158

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