Resource Coordinator

**Company Overview**

At Avahi, we’re redefining what it means to be a premier cloud-first consulting company, recognized for our people, culture, and innovative solutions. With expertise in Managed Services, Reselling, Staffing, and Professional Services, we are dedicated to delivering exceptional value and putting customers first.

As a remote-first, global team spanning North America, Europe, and Southeast Asia, we foster a collaborative and diverse environment where professional growth, creativity, and mutual respect thrive. Guided by our values—Customer-Centricity, Collaboration, Agility, Innovation, Integrity, and Diversity & Inclusion—we empower businesses to embrace the full potential of a cloud-first approach.

**Role Summary**

Avahi is seeking an organized and motivated Resource Coordinator to manage the allocation and optimization of team resources, ensuring smooth project operations and exceptional service delivery. This entry-level role offers comprehensive training, hands-on experience, and significant growth opportunities for individuals eager to develop their careers in resource management and project coordination.

**Key Responsibilities**

**Resource Management**
- Allocate team resources to projects, ensuring utilization aligns with organizational goals.
- Monitor resource availability and adjust allocations to meet project demands.

**Support Ticket Allocation**
- Efficiently assign support tickets to reduce backlog and ensure compliance with SLAs.

**Timesheet Approval & Reporting**
- Review and approve weekly timesheets submitted by team members.
- Generate and share utilization reports with leadership to provide actionable insights.

**Onboarding**
- Facilitate onboarding processes for new team members, ensuring smooth integration into the organization and specific projects.

**Collaboration with Project Managers**
- Work closely with Project Managers to coordinate resource allocation and provide regular updates on team availability.

**Sales/Pre-Sales Support**
- Partner with Sales and Pre-Sales teams to ensure appropriate resources are allocated during the sales cycle, supporting successful project initiation.

**Required Skills and Qualifications**
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficiency in basic office software such as Microsoft Excel and Google Workspace.
- Enthusiasm for learning and developing in a fast-paced, dynamic environment.
- Previous experience or exposure to project coordination or resource management is a plus.
- Familiarity with cloud technology projects is desirable but not required.

**Why Work Here**
- **Remote-First Flexibility**:
Enjoy work-life harmony in a remote-first environment that allows you to work from anywhere.
- **Innovative Culture**:
We embrace a startup mindset, encouraging creativity, agility, and growth. Be part of a team that explores cutting-edge technology and drives impactful solutions.
- **Career Development**:
Avahi is committed to your growth, offering mentorship and opportunities to advance your career, with potential for full-time roles after initial contracts.
- **Purpose-Driven Mission**:
Join us in making a difference. Avahi is dedicated to championing diversity, supporting women in tech, and fostering sustainable practices.
- **Global Collaboration**:
Work alongside a diverse, talented team, sharing insights and collaborating to create innovative solutions that make a real impact.

**Join Avahi and make an impact in a fast-paced, customer-focused environment with abundant opportunities for growth.**

**Accessibility and Inclusivity Statement**:

- At Avahi, we are committed to fostering a workplace that celebrates diversity and inclusivity. We welcome applicants from all backgrounds, experiences, and perspectives, including those from underrepresented communities._