Customer Relationship Executive
6 days ago
Respond promptly and professionally to customer queries in store, all social media and E- Commerce platforms.
- Handle messages, comments, and product inquiries on social media platforms such as Instagram and Facebook.
- Coordinate with internal teams (sales, dispatch, and production) to resolve issues and ensure timely order processing.
- Follow up on order statuses, exchanges, returns, and complaints until full resolution.
- Maintain accurate records of customer interactions and update the CRM system regularly.
- Support community engagement by responding to social media interactions in a polite and timely manner.
- Identify recurring concerns or feedback and report them to the relevant team for process improvement
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: In person
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