Customer Relationship Executive

6 days ago


Palarivattom Kochi Kerala, India BYHAND Full time

Respond promptly and professionally to customer queries in store, all social media and E- Commerce platforms.
- Handle messages, comments, and product inquiries on social media platforms such as Instagram and Facebook.
- Coordinate with internal teams (sales, dispatch, and production) to resolve issues and ensure timely order processing.
- Follow up on order statuses, exchanges, returns, and complaints until full resolution.
- Maintain accurate records of customer interactions and update the CRM system regularly.
- Support community engagement by responding to social media interactions in a polite and timely manner.
- Identify recurring concerns or feedback and report them to the relevant team for process improvement

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person



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