Healthcare Customer Support Executive

6 days ago


Bengaluru Karnataka, India OrganoMart Full time

**Healthcare Customer Support Executive**

**Location**: Bangalore, Karnataka (On-site)

**Job Type**: Full-time
**Experience Required**: Minimum 1 year (Healthcare preferred)
**Salary**: ₹4,00,000 - ₹4,50,000 per annum (based on experience)
**Work Schedule**: 6 days a week

**Job Summary-**

**Key Responsibilities**
- Resolve customer queries related to health services, medical insurance claims, billing, appointments, and reports
- Maintain detailed and accurate records of customer interactions using CRM tools
- Coordinate with internal departments such as claims processing, diagnostics, or medical teams for timely resolution
- Ensure all interactions meet quality and compliance standards

**Qualifications and Skills**
- Minimum of 1 year of customer support experience (healthcare or insurance domain preferred)
- Strong communication skills in English (fluency in additional languages is a plus)
- Familiarity with CRM software or ticketing tools
- Knowledge of healthcare processes, insurance terminology, or medical workflows is an added advantage
- Ability to multitask, prioritize, and work under pressure
- Willingness to work in rotational shifts

**Benefits**
- Competitive salary up to ₹4.5 LPA
- Performance-based incentives
- Exposure to the health-tech sector and growth opportunities
- Training and development programs
- Employee wellness and support initiatives

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

Work Location: In person



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