Customer Support

23 hours ago

Bengaluru Karnataka, India MS Clinical Research (P) Ltd Full time

**Job Title**: Customer Support Executive - Healthcare

**Location**: [Cambridge Layout]
**Department**: Customer Support / Patient Services
**Reports To**: Operations Head

**Job Summary**:
We are seeking a compassionate and detail-oriented **Customer Support Executive** to join our healthcare team. The role involves interacting with Subjects, caregivers, and healthcare professionals to resolve queries, schedule appointments, provide service-related information, and ensure a smooth and supportive patient experience.

**Key Responsibilities**:

- Guide patients through service offerings, procedures, and policies with empathy and clarity.
- Schedule and reschedule appointments, coordinate with doctors and departments as needed.
- Assist in resolving complaints and escalating issues when necessary to the relevant departments.
- Maintain accurate and updated records of patient interactions using CRM or hospital information systems (HIS).
- Follow up with patients for feedback, service confirmations, and reminders.
- Ensure compliance with healthcare regulations and patient confidentiality protocols.
- Provide support in managing insurance-related queries and documentation (if applicable).

**Requirements**:

- **Experience**: 0-2 years in customer service, preferably in a hospital, clinic, diagnostics center, or healthcare BPO.
- **Skills**:

- Excellent communication and interpersonal skills
- Patient and empathetic approach
- Good command of English and regional language(s)
- Familiarity with CRM tools or hospital management systems
- Ability to handle pressure and multitask

**Preferred Qualifications**:

- Prior experience in handling patients/customers in a medical or diagnostic setting
- Knowledge of medical terminology
- Experience in telemedicine or digital healthcare support

**Working Hours**: [9 to 6 Monday to Saturday]

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,824.78 - ₹28,978.14 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Location**:

- Bengaluru, Karnataka (required)

Work Location: In person

Expected Start Date: 27/06/2025

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