Client Service Coordinator

**About Scribido Campus**

Scribido Campus, founded in 2014, is an organisation that offers Schools and School students various products and services, which are both academic and non-academic in nature.

**Role Overview**

As our Client Success Lead, you will own end-to-end client relationships, drive revenue growth, and oversee the successful delivery of our programs. You will be the bridge between our business objectives and operational execution—managing a small team, nurturing key accounts, and identifying new business opportunities.

**Key Responsibilities**
- **Client Relationship Management**: Serve as the primary point of contact for institutional and corporate clients; build trust, anticipate needs, and ensure world-class service delivery.
- **Business Development**: Identify, pitch, and close new partnerships with schools, colleges, corporations, and individual clients to achieve revenue targets.
- **Team Leadership**: Recruit, train, and mentor a lean client-servicing team and freelance trainers; set performance goals and conduct regular reviews.
- **Program Delivery Oversight**: Coordinate with content designers, trainers, and operations to ensure on-time, high-quality workshop and course delivery.
- **Strategic Planning & Reporting**: Develop quarterly business plans, forecast revenues, track KPIs (enrollment numbers, client satisfaction scores, upsell rates) and present insights to leadership.
- **Process Optimisation**: Continuously refine client-servicing workflows, CRM data integrity, proposal templates, and feedback loops to drive efficiency and scalability.
- **Stakeholder Communication**: Liaise with marketing, finance, and operations teams to align on pricing, promotional campaigns, and logístical requirements.

**Qualifications & Skills**
- **Experience**: 5-8 years in client servicing, account management, or general management roles—preferably in education, training, or professional services.
- **Video & Graphic Oversight**: Work closely with in-house or freelance video editors and graphic designers to produce high-impact promo videos, presentation decks, social assets, and event collateral.
- **Business Acumen**: Proven track record of hitting sales targets, negotiating contracts, and generating new revenue streams.
- **Communication**: Exceptional command of written and spoken English; comfortable drafting proposals, presentations, and reports.
- **Leadership**: Demonstrated ability to lead small teams, delegate effectively, and foster a culture of ownership.
- **Organizational Skills**: Strong project-management discipline; adept at juggling multiple clients and deadlines.
- **Interpersonal Skills**: Confident relationship-builder with an ability to engage senior stakeholders and translate client needs into actionable plans.
- **Tech Savvy**: Proficient with CRM tools (e.g., Zoho, HubSpot), MS Office suite, and virtual meeting platforms.
- **Education**: Bachelor’s degree in Business, Communications, Marketing, or related field; MBA or equivalent is a plus.

**Why Join Us?**
- Be part of a mission-driven brand that empowers voices and shapes confident communicators.
- Enjoy a collaborative, entrepreneurial work environment with ample growth opportunities.
- Competitive CTC with performance-linked incentives and professional development support.

We look forward to welcoming a dynamic leader who will drive our next phase of growth

Pay: ₹300,000.00 - ₹500,000.00 per year

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM software: 3 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Koregaon Park, Pune, Maharashtra (preferred)

Work Location: In person