First Line Risk and Control

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **First Line Risk and Control.**

**In this role, you will**:

- Maintain excellent high quality records
- Provide accurate and timely MI
- Ensure all processed MI's/region specific tasks and reports are accurate and shared as per agreed timelines.
- Observe/Analyse MI Areas of improvement and suggest corrective action whenever applicable
- Ensure timely escalation of all delays/challenges and proactively look for resolution to minimise any negative impact
- Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service
- Acts as a good team leader and show a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
- Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent and honest manner
- Maintains team’s personal and professional development, increasing professional knowledge and skills experience;
- Work collaboratively & professionally with all business and functional Stake holders, internal & external product providers & manufacturers
- Demonstrate team player attributes
- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team
- Demonstrate leadership and assist in driving compliance as well as efficient work culture across all regions
- Work with diverse team and build great relationships with the peer, offshore CCO support staff and other project team members, business partners and stakeholders.
- Maintain positive working relationships, share ideas and build rapport with colleagues
- Communicate clearly and concisely, share views, feelings and opinions with others sensitively.
- Successful delivery of considerable optimization & efficiency gain project undertaken
- Timely completion of planned activities without any delay attributable to GSC functions.
- Recorded evidence by Line Manager and business stakeholders
- Cross train with other regions within CCO team for optimal resource utilization
- Identify opportunities of cost save / Process reengineering which may include and not limited to:

- Lean ideas suggested / Implemented
- Six Sigma Projects
- Cost save initiatives undertaken
- Realized Cost save
- Realised considerable efficiency gain
- Nil evidence of breaches towards the bank’s policies & regulations like Data Protection and Privacy, Anti Money Laundering, Information Risk policy and regulatory requirements, process specific regulations.
- Abide by Group Compliance policy
- Clarity and proactive mode of communication and on time completion of deliverables
- Positive feedback from agreed business and functional stakeholder
- Feedback from agreed key stakeholders / local Teams / colleagues and Management teams
- Engage our workforce to maximise contribution and commitment
Requirements

**To be successful in this role, you should meet the following requirements**:

- Educated to graduate level (or equivalent level of experience) (M)
- Process mapping knowledge, understanding of regulations such as Operational Resilience & DORA (D)
- Knowledge of PRA (Prudential Regulatory Authority) regulations related to IBS (Important Business Services) & CBS (Critical Business Services). (D)
- Strong Excel (particularly large data sets / modelling) and report production (M)
- Prior Business Management & Experience of producing high quality reporting to tight deadlines (E)
- Prior Team Management experience or strong inclination towards people & team management (E)
- Stakeholder Management ability to engage and build effective relationships with team and stakeholders (E)
- Strong communicator - able to express ideas via various communication channels (E)
- Excellent written and interpersonal communication skills and ability to communicate with diverse audiences (E)
- Ability to investigate items in detail / Meticulous attention to detail (E)
- Ability to work with info from various systems and make sense of data /express clearly with assumptions used (E)
- Ability to deliver on time and at a consistent professional level (E)
- Recognized s