Customer Service Advisor

6 days ago

Kharadi Pune Maharashtra, India Moonlight Placement Services Full time

**Customer Service Advisor - Blended**

**5TH TO 12TH FLOOR(PART), BUILDING G2,, GERA COMMERZONE SEZ, SURVEY NO. 65, KHARADI,Pune**

**7 LPA + Excellent Benefits**
**Shift pattern - Rotating between 7am and 11pm Monday - Sunday Any 9 Hrs Rotational Shift & 2 Rotational Week Off**

**What you will be doing?**
- Providing excellent customer service and responses on behalf of Barclays through various communication channels
- Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit their needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs

**What we’re looking for**:

- Strong communication, customer service and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- Proven ability to use Microsoft Office
- The ability to educate our customers on a range of products and services
- A genuine passion for helping others with a customer centric mindset

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
- Competitive salary
- Competitive holiday allowance
- Life assurance
- Income protection
- Private medical care
- Pension contribution
- Flexible working
- Voluntary benefits and more

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹60,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- SURVEY NO. 65, KHARADI, Pune: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: One location

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