CRM Executive

1 week ago

Hyderabad, India Aakriti Constructions and Developers Pvt Ltd Full time

Responsibilities:

- Attending to the customers post bookings, Issuing Allotment Letters and Agreement
- Preparing documents required for bank loan Process of customer’s.
- Complete coordination between bank associates and customers for home loan services
- Sending Demand letters & issuing receipts for paid amount to the customers.
- Taking care of Payment plan / Transfer letter /Demand letter/ Cancellation Letters.
- Ensure timely collection of revenue from customers / Monthly EMIs
- Communicate promptly site update or any other information to customers related to the project.
- Analyze data according to customers balance dues and prepare reports for sending reminders / final reminders & cancellation letters
- Project updates to customers on regular intervals
- Uploading customer details in FOCUS -ERP as well as maintaining MIS in Excel format
- Preparation of MIS reports of Customers (New bookings/ Registration/ Transfers)
- Coordinating with Sales as well as Accounts department.
- Flat swapping and cancelation process.
- Regular interaction with the customers and resolve their problems for various issues related to flat.
- Provide a strong customer service experience on the phone and in person
- Handling difficult and aggressive customers in a professional manner.
- Explain products, services, pricing, and answer queries and overcome objections from customers
- Record names, addresses, purchases and reactions of prospects contacted into the CRM system

Job Specification:

- Graduate with atleast 2 years exp. in Real-estate, Insurance, Banking, Hospitality Industry experience
- Excellent Oral & Written Communication skills in English / Hindi / Telugu
- Well versed with Computers in MS Office

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Road no 36, Jubilee Hills, Hyderabad - 500033, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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