Customer Service Representative

3 days ago

Motera Ahmedabad Gujarat, India Raj Proptech Solution Full time

**Roles and Responsibilities**

**FLUENT ENGLISH REQUIRED**

**FRESHERS CAN APPLY**

**Responsibilities**:
**Sales Support**:

- Assist the sales team with lead generation, prospecting, and client follow-ups.
- Collaborate with the sales team to prepare sales presentations, proposals, and contracts.
- Maintain accurate and up-to-date records of client interactions, sales activities, and transactions.
- Coordinate property showings and open house events as required.
- Provide assistance during negotiations and closings, ensuring a smooth and positive experience for clients.

**Administrative Support**:

- Handle administrative tasks such as managing calendars, scheduling appointments, and organizing meetings.
- Prepare and distribute sales and marketing materials, including brochures, flyers, and newsletters.
- Manage and update the real estate firm's database, ensuring accurate and complete client information.
- Process paperwork, such as contracts, leases, and agreements, in compliance with company policies and legal requirements.
- Monitor and maintain office supplies and inventory, replenishing as necessary.
- Perform general office duties, including filing, scanning, and photocopying documents.

Communication and Customer Service:

- Exhibit excellent communication skills when interacting with clients, colleagues, and external stakeholders.
- Provide exceptional customer service, addressing client inquiries, concerns, and complaints promptly and professionally.
- Build and maintain positive relationships with clients, fostering long-term partnerships and generating repeat business.
- Effectively communicate property details, market trends, and relevant information to clients.

**Requirements**:

- Previous experience in sales and administration, preferably in the real estate industry, is advantageous.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely.
- Strong interpersonal skills to establish rapport with clients and work effectively within a team.
- Highly organized with exceptional attention to detail and the ability to prioritize tasks.
- Proficient in using office software and technology, including MS Office (Word, Excel, PowerPoint) and CRM systems.
- Knowledge of the UK real estate market and relevant regulations is desirable.
- Proactive and self-motivated, with the ability to work independently and meet deadlines.
- A valid driver's license and access to a vehicle is beneficial for property viewings.

Pay: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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