Client Coordinator

6 days ago

Nungambakkam Chennai Tamil Nadu, India Veltora Solutions (OPC) Private Limited Full time

**Client Coordinator**

**Location**: Chennai
**Brand**: Osman Abdul Razak and affiliated labels
**Type**: Full-time, in-office

**Overview**

The Client Coordinator is the brand’s first point of contact, a bridge between the client and the creative house. This individual manages client communications with warmth, intelligence, and precision, ensuring that every interaction reflects the grace and professionalism of the Osman Abdul Razak experience.

**Key Responsibilities**
- Serve as the **backbone of client relations**, facilitating smooth exchanges between clients, stylists, and production teams.
- Lead **lead generation and follow-up**, nurturing enquiries into meaningful relationships.
- Maintain an updated, intelligent **client database** with segmentation by city, category (ceremonial, everyday, etc.), and order type.
- Work with the marketing and content teams to identify **conversion strategies**: turning everyday clients into ceremonial patrons through targeted communication.
- Support in **social media response management**, ensuring all inbound queries are directed and addressed efficiently.
- Contribute to the development of **client funnels** and engagement reports, using insights to strengthen retention and satisfaction.

**Requirements**:

- 2-5 years of experience in client servicing, coordination, or hospitality.
- Excellent communication skills, written and spoken.
- Ability to multitask and maintain grace under pressure.
- Strong attention to detail and understanding of brand tone and presentation.
- Knowledge of CRM systems or customer management tools is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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