Customer Service Operations Support Administrator

2 weeks ago


Noida, India Pearson Full time

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

service-related issues.

**Key Responsibilities**

Prepare client reports

Promote client programs and products

Determine additional opportunities and possible operational trouble areas

Input accurate customer information into the database

Assist in training and monitoring call center agents to ensure quality of service

Able to work a variety of shifts to support 24/7 shift rotation

**Qualifications - External**

**Key Requirement**

Required education - Bachelor

4-7 years experience in a similar/related position

Confident and fluent communicator

High levels of customer service skills

Previously operated in a Level 2 customer service support role

Familiar and comfortable working in night shifts.

Familiar with MS Office

Experienced in collating reports

Fluency in written and spoken English

Excellent oral and written communication skills

Great attention to detail

Problem solving skills

Strong organizing and time management skills

Customer service skills

Effective team working skills

Internal Description

**Description - Internal**

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

service-related issues.

**Key Responsibilities**

Prepare client reports

Promote client programs and products

Determine additional opportunities and possible operational trouble areas

Input accurate customer information into the database

Assist in training and monitoring call center agents to ensure quality of service

Able to work a variety of shifts to support 24/7 shift rotation

**Qualifications - Internal**

**Key Requirement**

Required education - Bachelor

4-7 years experience in a similar/related position

Confident and fluent communicator

High levels of customer service skills

Previously operated in a Level 2 customer service support role

Familiar and comfortable working in night shifts.

Familiar with MS Office

Experienced in collating reports

Fluency in written and spoken English

Excellent oral and written communication skills

Great attention to detail

Problem solving skills

Strong organizing and time management skills

Customer service skills

Effective team working skills

\#LI-Post

**Job**: CUSTOMER SERVICE

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 8795



  • Noida, Uttar Pradesh, India Pearson Full time

    Job Category Go To Market Pearson VUE pearsonvue com has been a pioneer in the computer-based testing industry for decades delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare We are the global leader in developing and delivering high-stakes exams via the world...


  • Noida, Uttar Pradesh, India Pearson Full time

    **About Pearson**: Join the Pearson VUE Mindhub Customer Service team where we are dedicated to helping support customers throughout their ordering process. The Customer Service Operations Support Administrator is an customer support point for our global customers who may experience technical issues or have questions during the ordering process. As a...


  • Noida, India Pearson Full time

    **We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary...


  • Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    Location Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...


  • Noida, India Pearson Full time

    **Job Position: Student Success Advisor** **Division: Virtual Learning - Pearson Online Learning Services** **Job Grade: B2** **Location: Noida, India** **Why Pearson** Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in...


  • Noida, Uttar Pradesh, India Pearson Full time

    We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Primary Responsibilities - Level 3...


  • Noida, India RevX Hospitality Full time

    Job Title: Customer Service Sales Support Department: Sales Location: Sector 67, Noida Experience Required: 0-4 Years Industry Type: Hospitality Company Profile: RevX Hospitality is a leading provider of comprehensive revenue management solutions for the hospitality industry. Specializing in optimizing hotel revenue through data-driven strategies,...


  • Noida, Uttar Pradesh, India Pearson Full time

    Job Description - Program Coordinator **Job Description - Program Coordinator** **Primary Responsibilities** - Level 3 Escalation calls. - Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. - Prepare client reports. - Act as an escalation point for service related problems. - Promote client programs...


  • Noida, Uttar Pradesh, India Pearson Full time

    Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many...


  • Noida, Uttar Pradesh, India RevX Hospitality Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Customer Service Sales SupportDepartment: SalesLocation: Sector 67, NoidaExperience Required: 0-4 YearsIndustry Type: HospitalityCompany Profile:RevX Hospitality is a leading provider of comprehensive revenue management solutions forthe hospitality industry. Specializing in optimizing hotel revenue through data-drivenstrategies, RevX Hospitality...