
Customer Service Operations Support Administrator
2 weeks ago
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
service-related issues.
**Key Responsibilities**
Prepare client reports
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Able to work a variety of shifts to support 24/7 shift rotation
**Qualifications - External**
**Key Requirement**
Required education - Bachelor
4-7 years experience in a similar/related position
Confident and fluent communicator
High levels of customer service skills
Previously operated in a Level 2 customer service support role
Familiar and comfortable working in night shifts.
Familiar with MS Office
Experienced in collating reports
Fluency in written and spoken English
Excellent oral and written communication skills
Great attention to detail
Problem solving skills
Strong organizing and time management skills
Customer service skills
Effective team working skills
Internal Description
**Description - Internal**
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
service-related issues.
**Key Responsibilities**
Prepare client reports
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Able to work a variety of shifts to support 24/7 shift rotation
**Qualifications - Internal**
**Key Requirement**
Required education - Bachelor
4-7 years experience in a similar/related position
Confident and fluent communicator
High levels of customer service skills
Previously operated in a Level 2 customer service support role
Familiar and comfortable working in night shifts.
Familiar with MS Office
Experienced in collating reports
Fluency in written and spoken English
Excellent oral and written communication skills
Great attention to detail
Problem solving skills
Strong organizing and time management skills
Customer service skills
Effective team working skills
\#LI-Post
**Job**: CUSTOMER SERVICE
**Organization**: Assessment & Qualifications
**Schedule**: FULL\_TIME
**Req ID**: 8795
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