Customer Service Representative

5 days ago

Mumbai Maharashtra, India Sam Composites Pvt Limited Full time

**Job Title: CRM Executive**

**Location: Fort**

**Department: B2B Sales / New Business Development**

**Employment Type: Full-time**

**Job Overview**:
We are looking for a proactive and customer-focused **CRM Executive** to manage pre

**Key Responsibilities**:

- Prepare and share product information, technical datasheets, and introductory materials.
- Support proposal creation, pricing documentation, and commercial terms in coordination with the sales team.
- Collaborate with internal teams to address client queries related to features, compatibility, and delivery timelines.
- Ensure smooth transition from sales closure to onboarding, working closely with delivery, support, or customer success teams.
- Monitor post-sale deliverables and timelines to ensure client expectations are met.
- Track customer feedback, pain points, and satisfaction metrics to share with relevant stakeholders.
- Assist in maintaining long-term client relationships by ensuring timely responses and proactive communication.
- Maintain up-to-date records of customer interactions, agreements, and follow-up actions in the CRM.
- Generate periodic reports on customer engagement, onboarding status, and service feedback.
- Support the NBD team in improving internal sales and support processes through insights and coordination.

**Key Requirements**:

- Bachelor’s degree in business, Marketing, Communications, or a related field.
- 2-4 years of experience in CRM, client servicing, or sales support roles—preferably in a product-based B2B environment.
- Familiarity with B2B customer journeys, especially pre-sales to post-sales transitions.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Strong coordination, documentation, and follow-up abilities.

Pay: ₹10,606.53 - ₹18,435.52 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- what is your current CTC?
- what is your expected CTC?

**Experience**:

- Customer relationship management: 2 years (required)
- Back office: 2 years (preferred)
- Inside sales: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Gujarati (preferred)
- Marathi (preferred)

**Location**:

- Mumbai, Maharashtra (required)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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