Customer Care Executive

2 weeks ago

Mulund West Mumbai Maharashtra, India NELTAS Full time

**Key Responsibilities**:

- Handle incoming calls from parents and address their queries in a professional manner.
- Actively listen and provide effective solutions to customer concerns.
- Ensure accountability for the quality and completion of assigned tasks.
- Proactively resolve issues rather than waiting for instructions.
- Maintain a positive, polite, and empathetic communication style.

**Qualifications**:

- Bachelor’s degree.
- Strong verbal and written communication skills (English compulsory).
- Good listening skills with the ability to understand and empathize with parents.
- Prior experience in customer care or similar roles preferred.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Positive attitude with a strong sense of accountability and professionalism.

**Employment Type**:
Permanent

**Job Types**: Full-time, Permanent

Pay: ₹9,458.60 - ₹15,000.00 per month

**Experience**:

- customer care : 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8591769459

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