Guest Service Associate

7 days ago

Chikmagalur, India The Serai, Coffee Day Hotels and Resorts Full time

**Knowledge, Skills & Abilities**:

- Knowledge about complete resort policy, operation and facilities.
- Knowledge of services provided by the hotel
- Knowledge of all aspects reflected on Guest Services Directory e.g. shopping, doctor, etc.
- Knowledge of specialised services
- Excellent organizational and time management skills, with the ability to set priorities for self and others.
- Empathic communicator, able to see things from the customer point of view.
- Friendly nature and good inter personal skills.
- Interact with customers and clarify their confusion if any and give very clear picture about the resort and its facilities.
- Able to work in a fast paced environment.
- Ability to handle guest problems and complaints.

**Qualifications**:
**Exposure**:

- Any graduation with good hold on English, Hindi and Kannada
- Fresher or 1 year of experience in any good hotel at front office.

**Responsibilities**:
**Financial Indicators**:NIL

**Customer Orientation & Process Indicators**:

- Identify/action arrivals
- Maintain guest contact — telephone/face-to-face.
- Maintain guest information file/stand.
- Maintain guest history.
- Action special requests.
- Action compliments/complaints
- Assist departing guests with forward bookings.
- Check allocated rooms for cleanliness and that guest supplies are in room.
- Asking/communicating with guest as to achieve rapport and create ambience
- Make presence felt in Restaurant and Bars and Banqueting during lunch and assist where needed.

Freshers can also applay

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chikmagalur, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 2 years (preferred)
- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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