Guest Relation Executive

5 days ago


Chikmagalur, India The Serai, Coffee Day Hotels and Resorts Full time

**Welcoming guests**: Greet guests and review arrival lists
- **Assisting guests**: Help with tasks like confirming travel arrangements and taking messages
- **Addressing concerns**: Handle guest complaints and escalate to the Guest Relations Manager when needed
- **Providing information**: Offer information about amenities, services, and the neighborhood
- **Preparing welcome folders**: Create welcome folders with information like room service menus and area descriptions
- **Maintaining standards**: Ensure compliance with health and quality standards
- **Recording information**: Log information in a logbook daily
- **Coordinating with other departments**: Brief other departments on VIP guests' requirements
- **Generating reports**: Generate daily operations reports and guest statistics
- **Mentoring**: Provide coaching and guidance to junior team members

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,095.34 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9900037166



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