Customer Care Executive

2 days ago

Noida Sector Noida Uttar Pradesh, India Goodveda Health Labs Pvt. Ltd Full time

**Job Title: Customer Support Executive**

**Location**:Noida 63, UP

**Job Type**:Full-time

**Job Summary**:
**Key Responsibilities**:

- Resolve customer complaints and provide appropriate solutions within the specified time limits.
- Maintain a thorough understanding of company products/services to assist customers effectively.
- Document and track customer interactions using the CRM system.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with other departments to address customer needs.
- Identify opportunities for process improvements and provide feedback to enhance customer experience.

**Requirements**:

- 1-3 years of experience in customer support or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in MS Office and CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- A positive attitude and a customer-first mindset.

**Preferred Skills**:

- Familiarity with ticketing systems like Zendesk, Freshdesk, or Salesforce.
- Multilingual proficiency is a plus.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Noida Sector 62, Noida, Uttar Pradesh (preferred)

Work Location: In person

**Speak with the employer**
+91 9818678506

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