Back Office Executive

9 hours ago

Shaniwar Peth Pune Maharashtra, India HR Speaks Full time

**Key Responsibilities**:
**I]** **Student & Inquiry Management**
- Attend **inbound inquiry calls and walk-in prospects**, providing detailed information about courses.
- Make **outbound calls to leads received** via online platforms, referrals, and other sources.
- Maintain and update the **student database**, ensuring accuracy and timely follow-ups.

**II] Sales & Follow-ups**
- Engage with potential students, explain course offerings, and convert inquiries into enrollments.
- Follow up on **pending inquiries and fee payments** to ensure smooth enrollment.

**III] Training Batch Coordination**
- Schedule and coordinate **training batches**, ensuring trainers and students receive timely updates.
- Manage attendance records and update students about any schedule changes.
- Provide necessary study materials and support documents to enrolled students.

**IV] Administrative & Back Office Operations**
- Handle documentation, student registration, and course fee processing.
- Assist trainers with session requirements, including setting up training materials.
- Maintain reports on student enrollments, batch schedules, and inquiry trends.

**V] Other Responsibilities**
- Keep track of market trends and updates to enhance customer engagement.
- Coordinate with marketing teams to improve lead generation efforts.

**Required Skills & Qualifications**:

- **1-3 years of experience** in a back-office, sales support, or customer service role (preferably in education or training).
- Strong verbal and written **communication skills** in Hindi & English.
- Proficiency in MS Office (Excel, Word, Outlook) and CRM tools.
- Good organizational skills with the ability to multitask.
- Customer-centric mindset with a proactive approach.

**Benefits**:

- Competitive salary based on experience.
- Incentives for achieving enrollment targets.
- Opportunity to work in a growing education sector.
- Professional development and training opportunities.

**Work Location**: Shaniwar Peth, Pune

Pay: ₹12,000.00 - ₹14,000.00 per month

Schedule:

- Morning shift

Application Question(s):

- What is your current location?
- What is your total work experience?

Work Location: In person

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