
Quality Assurance Executive
2 weeks ago
**Greetings from Parag Milk Foods,**
**We are looking for a Quality Assurance Executive - Customer Support (experienced in Calls, Chats, E-mails and & QC Tools),**
**Location - Vidyavihar, Mumbai.**
**Roles & Responsibilities:
- **
- Conduct quality assurance reviews of customer support representatives' performance, providing feedback and coaching as needed to improve service quality.
- Identify trends, patterns, and areas for improvement in customer support processes and procedures.
- Collaborate with customer support managers and team leaders to develop and implement quality assurance initiatives and best practices.
- Develop and maintain quality assurance documentation, including evaluation criteria, scoring guidelines, and performance metrics.
- Provide ongoing training and support to customer support representatives on quality standards, customer service skills, and best practices.
- Act as a liaison between customer support teams and other departments to address quality issues, escalate customer concerns, and implement solutions.
- Analyze customer feedback and satisfaction data to identify areas for improvement and develop strategies to enhance the customer experience.
- Stay up-to-date on industry trends, technologies, and best practices in customer support and quality assurance.
- Participate in cross-functional projects and initiatives aimed at improving overall customer satisfaction and retention.
**Regards,**
**Jubin.**
Pay: ₹400,000.00 - ₹480,000.00 per year
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
**Education**:
- Bachelor's (preferred)
**Experience**:
- Quality Assurance: 2 years (required)
- Chat Process: 1 year (required)
- 7 QC Tools: 1 year (required)
**Language**:
- English (preferred)
**Location**:
- Vidyavihar, Mumbai, Maharashtra (required)
Work Location: In person
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