Company Secretary

5 days ago

Chennai, India Tekraa Private limited Full time

Job Description:

- Must have excellent product knowledge
- Should have the maturity and experience to manage his/her team members and serve as a strong second line
- Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)
- Ownership on Quality performance of delivery
- Should be open to work 24/7
- Attrition & Absenteeism management & ownership for control
- To own, drive and develop the team members for being effective in their role
- Need to work towards enhancing the customer experience and overall service delivery
- Meeting client expectation and process metric

Role and Responsibilities:

- To motivate, develop and mentor team members in a dynamically changing environment.
- Monitor projects/transactions and provide qualitative/constructive feedback to the team members/Team Leaders.
- Answer operations related queries from the client.
- Drive process performance to achieve and exceed SLA deliverable.
- To create a conducive and stimulating environment for the teams to accomplish their goals.
- Manage expectations of his/her team members and proactively should be able to sense their needs.
- Represent the organization and participate in client visits and reviews.
- Ability to drive process, performance & transformation
- Maintain delivery dashboards with analysis
- To be a part of the client calibration call to have better understanding of the process and for continuous improvement

**Salary**: ₹500,000.00 - ₹625,000.00 per year

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Chennai - 600101, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Months of Internship done post ICSI Membership?

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