Learning Support Associate

Job ID

**75946**

**Job Title: HR Specialist**
**Location: Hyderabad**
**Job Type: Full Time**

The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage.

GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements.

GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services.

**Your key responsibilities**
- Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets.
- Ensure that the required level of expertise in the specific area is maintained.
- Ensure that the global standard processes, tools, and documentation are maintained and adhered to.
- Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts.

**We Bring**
- Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction
- Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation.
- Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation.
- Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials.
- Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation

**You Bring**
- Graduation and/or pos-graduation degree, preferably in HR.
- System knowledge level of Talent Suite
- Fluent in English, both in writing and verbally.
- Affinity with working on technology and hands on in use of excel and power point.
- Excellent communication skills can engage with all levels in the organization (also cross functions)
- Ability to manage multiple priorities and focus.
- Up to 2 to 5 years of relevant experience in HR is required
- Experience in working in global and virtual teams

**Equal Opportunities Commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - there's a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

**About dsm-firmenich**

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.