Servicenow Admin

1 day ago

Bengaluru Karnataka, India Phygital Insights Full time

Full time
- |
- Work From Office
- This Position is Currently Open

**Department / Category**:
**ADMIN**
- Listed on Jan 22, 2025

**Work Location**:
**BANGALORE**

**Job Descritpion of Servicenow Admin**:
6 to 8 Years Relevant Experience

**Roles & Responsibilities**:

- ** System Monitoring & Administration**: Oversee the health, usage, and compliance of ServiceNow, managing day-to-day support and maintenance operations.
- ** Workflow & Automation**: Collaborate with the ServiceNow team to develop automated workflows for handling diverse customer requests efficiently.
- ** Training & Platform Customization**: Develop and implement training plans for end-users while customizing the platform to align with organizational needs.
- ** Integration & Automation**: Establish system integrations and automation processes to enhance platform efficiency and usability.
- ** UI & Business Rules Customization**: Design and manage UI policies, actions, scripts, pages, and business rules for enhanced user experience.
- ** Software Releases & Stability Optimization**: Contribute to ServiceNow software releases by executing configuration tasks and delivering new features while ensuring stability and usability through regular maintenance.
- ** CMDB Management**: Maintain CMDB health using Discovery or equivalent methods to support asset and configuration management.
- ** Notification & UI Configuration**: Create and configure notifications, UI pages, UI macros, script includes, and formatters within ServiceNow.
- ** Documentation & Knowledge Management**: Develop and maintain process and knowledge documentation for both team members and users.
- ** Technical Support & Implementation**: Support existing and proposed ServiceNow solutions, participate in feature deployments, and provide architectural controls for new requirements.
- ** Research & Innovation**: Stay updated on ServiceNow products and related technologies while collaborating with team members to design optimal solutions for technical challenges.

**Qualifications & Skills**:

- ** Certification**: ServiceNow Certified System Administrator (CSA).
- ** Technical Expertise**: Strong knowledge of ServiceNow scripting, AngularJS, and JavaScript frameworks.
- ** ITIL Process Understanding**: Full comprehension of ITIL processes with the ability to lead and implement best practices.
- ** Problem-Solving & Analytical Skills**: Highly analytical approach to troubleshooting and optimizing ServiceNow functionalities.
- ** Independent Work Ethic**: Ability to work autonomously with mínimal supervision.
- ** Educational Background**: Bachelor’s degree in Computer Science, Business, or a related field.
- ** Experience**: Minimum of 5 years in ServiceNow administration.
- ** Global Collaboration**: Experience working in global, cross-functional teams, partnering with internal customers for requirements gathering, analysis, and business process definition.

**Required Skills for Servicenow Admin Job**:
**ServiceNow Certified System Administrator**

**AngularJS and JavaScript frameworks**

**UI pages**

**UI Macros**

**Script Includes**

**Formatters**

**Our Hiring Process**:

- ** Screening (HR Round)**
- ** Technical Round 1**
- ** Technical Round 2**
- ** Final HR Round

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