Techops Associate

**Who we are**:
We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.

**Our journey so far**:
Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.

From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.8 million + happy users on Jupiter.

Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.

We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.

**Roles and responsibilities**:
Experience & Expertise
- 2 years of experience (not mandatory) owning end-to-end configuration, monitoring, and maintenance of customer interaction platforms, including conversational automation (chat) and voice workflows.
- Perform daily system health checks, monitor alerts, and triage critical incidents.
- Analyse platform performance metrics, identify optimisation opportunities, and execute enhancements to improve containment, efficiency, and customer experience.
- Collaborate with product, operations, and vendor teams for requirement gathering, workflow testing, and feature rollouts.
- Conduct regular audits, regression testing, and compliance validations for workflows and integrations.
- Maintain detailed documentation of configurations, workflows, and process changes for future reference and handovers.

Technical Skills
- Strong understanding of automation workflow logic, rule engines, and conversational/IVR design principles.
- Experience with API integrations, data mapping, and environment setups for production & staging systems.
- Proficiency in troubleshooting platform-level issues, including intent/NLU tuning, call routing logic, and workflow errors.
- Familiarity with monitoring tools, dashboard analysis, and reporting for operational performance.
- Exposure to cloud-based communication platforms (chat or voice) and their configuration best practices.

What is needed for this role:
Education - Bachelor’s degree in Computer Science, Information Technology, or a related field.

Certifications (if any) - Relevant certifications in automation platforms, conversational AI, IVR systems, or cloud communication tools would be a plus.

Advanced Skills (if any)
- Strong analytical skills with an ability to convert data insights into actionable platform improvements.
- Vendor coordination and cross-functional stakeholder management.
- Ability to work in a fast-paced environment and adapt to changing priorities

Why you should work with us:

- We like people who behave like owners, and we place a high regard on those who take ownership and see projects through to completion.
- We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers.
- We appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. We value consent, over consensus.
- In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move.