Payment Techops Associate

**_Who We Are as a Company:_**

GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels.

GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.

What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace

**What You’ll do**
- Transaction Monitoring & Processing - Oversee daily payment transactions to ensure accurate and timely processing. Monitor payment workflows, addressing any discrepancies and working closely with technical teams to resolve issues.
- Issue Resolution - Act as the first point of contact for payment-related inquiries from internal teams, merchants, and customers. Investigate and resolve transaction issues, including failed payments, chargebacks, and fraud alerts.
- Process Improvement - Identify and implement process improvements to enhance operational efficiency and minimize errors. Assist in documenting SOPs and best practices for payment processing and issue management.
- Reporting & Analysis - Generate regular reports on key performance metrics, including transaction success rates. Analyze payment data to identify trends, potential risks, and areas for improvement. Monitor payment gateway performance and success rates to ensure optimal transaction efficiency and proactively identify issues.
- Compliance & Risk Management - Ensure all payment processes adhere to regulatory requirements, company policies, and industry standards. Assist in the implementation of risk mitigation measures related to payment operations.
- Customer and Merchant Support - Provide high-quality support to merchants and customers regarding payment issues, guiding them on procedures and resolving queries. Facilitate onboarding processes for new merchants, ensuring all payment requirements and compliance standards are met
- Adhoc Calling Task involves reaching out to customers and merchants as needed, providing guidance and support to help them complete specific tasks smoothly and efficiently

**What You’ll need**:

- Bachelor’s degree in Finance, Business Administration, or a related field.
- 1-3 years of experience in payment operations, financial services, or a similar role.
- Strong analytical skills and attention to detail.
- Familiarity with payment gateways, transaction monitoring, and reconciliation processes.
- Proficiency in Excel, data analysis, and reporting tools.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Ability to manage multiple tasks in a fast-paced environment and adapt to changing priorities.
- Exposure to E-commerce industry is an added advantage

**Some Important Traits - We look out for a Person in this role**
- Independent, resourceful, analytical, and able to solve problems effectively
- Ability to be flexible, agile, and thrive in chaos
- Excellent oral and written communication skills

**_
Our Core Value Cultures:_**
- Merchant 1st
- Innovation
- Talent

**_
The pace of our growth is incredible - if you want to tackle hard and interesting problems_**_ _**_at scale, and create an impact within an entrepreneurial environment, Come join us_