
Orm Executive Customer Support
2 weeks ago
Founded in 2008, Gozoop Group is a leading independent communications company offering 360°integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world.
- **We are looking for a self-motivated and result oriented creative professional to join us as a Executive -Brand Reputation Management.**_
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing.
- Approved communications, to enabled devices, and community engagement.
- Monitor and respond to social reviews and engagement.
- Maintain listings on search engines, online directories, and ratings/review sites.
- Facilitate online company and physician reviews and endorsements.
- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
- Track, analyze, and report online reputation results.
- Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
**Working days** - 5
**Qualification required-** Graduation
**Location** - Bangalore
Freshers with past experience in different industry are welcome.
Pay: ₹21,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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