Customer Support

16 hours ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**: MrMed is looking for "Customer Support & Sales Executive" to assist its customers for order support over telephone/ chat channels. As a Customer Support & Sales Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest online pharmacy, specializing in providing super - speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry. **Key Responsibilities**: - Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms. - Build and maintain strong relationships with customers. - Provide product information and guidance to customers, ensuring they understand benefits and usage. - Stay updated on product offerings, industry trends, and competitor activities. - Identify and target potential customers to drive sales growth. - Educate customers about new products and promotions. - Assist customers with the order process, ensuring accuracy and efficiency. - Escalate issues to team leads and persistent issues directly to senior management. - Provide follow-up support to ensure customer loyalty and repeat business. - Coordinate with logistics to ensure timely delivery of products. - Address customer inquiries and resolve issues promptly to enhance customer satisfaction. - Ensure a thorough understanding of their needs and effective resolution of their concerns. - Demonstrate a temperament for handling customers with care and in a clear and convincing manner. **Qualifications** - **0 to 2 years of experience in voice/ semi voice process in a non-tech role**: - Bachelor's degree in business, pharmacy, or related field (preferred). - Proficient in CRM software and Microsoft Office Suite. - Previous experience in sales, preferably in the pharmaceutical or healthcare sector. - Ability to persuade effectively and demonstrate empathy towards customers - **Fluency in Hindi is must**: - Excellent communication and interpersonal skills. - Strong organizational and time management abilities. **Job Location**:Chennai **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Evening shift - Morning shift - Rotational shift Work Location: In person

  • Customer Support

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Support & Logistics CoordinatorDesignation: Customer Support & Logistics ExecutiveLocation: T Nagar - ChennaiDepartment: Operations / Customer ExperienceReports To: Customer Experience Manager / Operations ManagerJob SummaryWe are seeking a detail-oriented and proactive Customer Support & Logistics Executive to handle customer...

  • Customer Support Representative/customer Support

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India Genesis Placement Services Full time

    Job Description We are hiring for one of the client in chennai T nagar 1. CRM Strategy Development - Develop and execute a comprehensive CRM strategy aligned with the organization's goals to enhance customer relationships, increase customer retention, and drive revenue growth. 2. Data Analysis - Analyze customer data to gain insights into customer...

  • Customer Support Representative

    2 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels. **Responsibilities**: - Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls - Resolving post dispatch issues of customers - eg delivery...

  • Customer Support Representative

    6 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels. **Location: T Nagar Chennai (Only work from office role)** **Age Criteria: 20 to 29 years** **Responsibilities**: - Handling customers’ query on products or the company via phone calls and chat channels, and...

  • Customer Support Executive

    6 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Support Executive to assist its customers for order support over telephone/ chat channels. As a customer support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Customer Support Executive

    2 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Support Executive to assist its customers for order support over telephone/ chat channels. As a customer support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Customer Support Executive

    4 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Executive - Customer Support

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for Customer Support Executive to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest...

  • Customer Support Executive

    2 days ago

    T Nagar, Chennai, Tamil Nadu, India TVS Next Limited Full time

    Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

  • Customer Support Executive

    16 hours ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels. **Location: T Nagar Chennai (Only work from office role)** **Responsibilities**: - Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls -...