Bpo Trainer

BPO sales Trainer

**Responsibilities**:

- Analyze day to day needs for training in the sales team.
- Create training curricula and estimate the budget required to create it.
- Develop material required for training for example outline, handouts, etc.
- Conduct training sessions for new and current sales personnel.
- Develop new approaches and techniques for making improvements in training programs.
- Collect feedback from trainers and trainees and identify the issues they had during the process.
- Generate results and measure the performance of trainees after the session.
- Hire new sales force.
- Coordinate with external trainers and Sales Manager.
- Maintain and update records of training material.
- Stay up-to-date with the latest market trends and demands of a corporate sales environment.

**Requirements**:

- Bachelor’s degree in Human Resource, Business Administration, Marketing or relevant field.
- Proven 2-4 years of experience as a Sales Training Specialist, Corporate Sales Trainer or a similar role.
- Professional certifications in sales training for example Certified Inside Sales Professional (CISP), Certified Professional Sales Person (CPSP) will be preferred.
- Strong working knowledge of the sales process and its best practices.
- Proficiency in e-learning platforms.
- Excellent oral and written communication skills.
- Ability to design effective sales training programs.
- Ability to measure an employee's performance.
- Ability to motivate others to improve their skills.
- Outstanding coaching and sales skills.
- Excellent time management and customer service skills.
- Excellent presentation skills.
- Great interpersonal and organizational skills.
- Ability to multitask as and when required.

**Internal**

**External**
- Interaction with Program Leaders & fellow team members.
- Interaction with T&C for T&C related queries & grievances.
- Interaction with customers for sales, renewal and courtesy calling.

KEY RESPONSIBILITIES

**Lead Generation**
- Acquire Leads through referral generation from existing members
- Perform referral generation calls daily

**Selling**
- Use various leads sources provided to generate phone sales
- Follow Sales script for each call
- AIDA methodology
- Obtain referrals as part of each sales call
- Actively celebrate daily renewal sales within team

**Renewal (If applicable)**
- Follow renewal script for renewal calls
- Obtain referrals as part of renewal call
- Updating renewal member information on renewal sales form
- Maintain renewal statistics for every renewal call
- Contact renewals as per Renewal policy

**Administration**
- Document sales at the end of the call
- Place all sales documents in the allocated area for Administration officer

**5th Other Functions**
- Participate in team projects.
- Adhere to all Accor Plus T&C and sales policies as outlined in your People Plus, Training Manual and

Renewal Manual.

**Main Complexity/Critical Issues in the Job**
- 5 new sales per week
- 10 referrals / 4hrs (minimum)
- Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.

PROFILE

**Knowledge and Experience**
- Minimum 1 years of experience in outbound sales preferably from hotel industry/ International call centre
- Computer literacy
- Strong verbal and written communications skills
- Fluent English.
- Networking and relationship Building

**Competencies**
- Good interpersonal skills with ability to communicate with all types of customers
- Serviced oriented with an eye for details
- Good team working skills and able to work effectively and contribute in a team
- Good written and verbal communication skills
- Lateral thinking, Persistent and Persuasive/Influencing
- Innovative and Consultative skills
- Positive, flexible and Enthusiastic
- Ability to work to deadlines

EMPLOYEE ACKNOWLEDGEMENT

By signing this document, the employee confirms his or her knowledge of the content.

This job description is not exhaustive and will evolve as Accor Plus organizational needs change.

Work from office

Open position - 3

1 way cab would be provided

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Indiranagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- BPO Quality analyst: 1 year (preferred)
- BPO Trainer: 1 year (preferred)

**Language**:

- English (preferred)