Patient Relation Executive

2 weeks ago


Vikas Nagar Lucknow Uttar Pradesh, India Karma ayurveda Full time

Greet and assist patients and their families upon arrival.
- Provide information about hospital services, procedures, and facilities.
- Ensure a comfortable and welcoming environment for patients.
- Address patient concerns and complaints in a timely and effective manner.
- Escalate unresolved issues to the appropriate department or manager.
- Document complaints and feedback for quality improvement purposes.
- Act as a communication link between patients, families, and healthcare staff.
- Assist in coordinating patient appointments and follow-ups.
- Communicate patient needs to medical staff and ensure that those needs are addressed.
- Educate patients on hospital policies, procedures, and available resources.
- Ensure patients understand their rights and responsibilities.
- Maintain accurate records of patient interactions and feedback.
- Generate reports on patient satisfaction and areas for improvement.
- Collect and analyze patient feedback to identify areas for service enhancement.
- Work with healthcare teams to implement strategies that improve patient satisfaction.

Pay: ₹17,000.00 - ₹24,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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