Telecaller / Cold Calling Excutive

4 days ago


Kochi Kerala, India Deva Steels Full time

**Job Summary**:
The Telecaller / Cold Calling Executive is responsible for initiating communication with potential customers via telephone to generate leads, explain product or service details, and schedule appointments or follow-ups. This role plays a crucial part in supporting the sales pipeline and enhancing customer engagement.

**Roles and Responsibilities**:

- Make outbound calls to prospective customers from the provided database or lead list.
- Clearly explain company products/services and handle customer inquiries.
- Generate sales leads and fix appointments for the sales team.
- Record details of inquiries, feedback, complaints, and comments.
- Maintain regular follow-up with interested prospects.
- Work closely with the marketing and sales teams for campaign support.

**Skills and Qualification**:

- Minimum educational qualification: 12th pass; Bachelor's degree preferred.
- Prior experience in telecalling, customer support, or inside sales is an advantage.
- Language proficiency in Tamil and Malayalam.
- Excellent verbal communication and listening skills.
- Strong interpersonal and customer service abilities.
- Proficiency in using telecalling tools, CRM systems, and MS Office.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Morning shift


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