Customer Care Executive

2 weeks ago

Rohini Delhi Delhi, India cellecor gadgets limited Full time

Job Description:
Key Responsibilities:

- Providing technical support and troubleshooting assistance for electronics products or services.
- Assisting customers with product setup, installation, and configuration.
- Escalating complex technical issues to the appropriate department for resolution.
- Maintaining accurate records of customer interactions and transactions in the CRM system.
- Following up with customers to ensure their issues have been resolved satisfactorily.
- Educating customers on product features, benefits, and usage.
- Collaborating with other departments, such as sales and technical support, to address customer needs effectively.
- Identifying opportunities for process improvements to enhance the customer experience.
- Adhering to company policies and procedures while delivering exceptional service to customers.

Qualifications:

- Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred.
- Previous experience in customer service, preferably in the electronics industry.
- Strong technical aptitude and ability to troubleshoot technical issues effectively.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and professional in high-pressure situations.
- Good organizational skills and attention to detail.
- Proficiency in CRM software and Microsoft Office suite.
- Flexibility to work in shifts, including evenings and weekends, as needed.
- A customer-centric mindset with a passion for delivering exceptional service.
- Ability to work independently and as part of a team.

This is an exciting opportunity for a motivated individual to join a dynamic team and contribute to our mission of providing top-notch customer care in the electronics industry. If you meet the qualifications and are ready to take on this challenge, we encourage you to apply.

Pay: ₹20,000.00 - ₹28,049.03 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer care management: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7428086738

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