Customer Care Executive

1 week ago

Rohini Delhi Delhi, India Simnax Life Pvt Ltd Full time

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation. They may also lead a team of customer service professionals and educate them on how to tackle customer queries

**Responsibility**

conducting customer satisfaction surveys to understand what areas of the company's services need improvements

catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

dealing with customer issues and churning out an easy-to-follow solution

managing payment and delivery of customer orders

**Job Type**: Permanent

**Salary**: ₹11,750.00 - ₹18,900.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Rohini, Delhi, Delhi (required)

Ability to Relocate:

- Rohini, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

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