Customer Experience Executive

2 weeks ago

Remote, India Sea Turtle Pvt Ltd (Zouk) Full time

**About Us**:
Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in bags, wallets and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India.

The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal), Sharp Ventures (Harsh Mariwala family office), JJ Family Office, Dilip Khandelwal and the founders of Mamaearth, Beardo, Wow Skin Science, Sugar Cosmetics & Atomberg

Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 6,00,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021.

We are looking for a Customer Experience Executive who can interact with Customers and coordinate with the different teams to provide a solution with empathy. Key parts of the process would include
- Respond to customer queries across all support channels promptly.
- Coordinate with our Operations Team to ensure proper dispatch of packages.
- Ensure a smooth delivery experience, by working with our delivery partners.
- Ensuring the customer has a positive experience with the brand.
- Prepare basic reports in Excel to analyze the performance
- We hope that this person can grow their career with us and learn different parts of the business in the coming years.

**Who are we looking for?**
- Excellent Verbal & Written Communication skills
- Good analytical skills and familiarity in working with Excel
- Passionate about Customer Support

**Why join us?**

We are a young and dynamic team, so you will get to make a significant impact, learn a lot and have fun in the process.

We are building our team as well, so this is a great opportunity to quickly climb up the ladder and become among the top D2C experts in India. We are a funded, capital efficient business, with best-in-class D2C founders as our investors.

We are rapidly growing, so you get to be a part of the hyper growth phase and quickly grow with us.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: Remote

Application Deadline: 20/06/2025

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