Customer Relation Executive

2 weeks ago

Aluva, India Aromal Autocraft Full time

Preparing quotations, work orders & other documents & to co-ordinate with sales team & customers on vehicle delivery. Responsible for preparing database of clients. The database should include the name, address, phone number, location, category. Provide outstanding customer service to keep the customers loyal and long-term business, make sure that the communication to the customers are clear and effective. Getting more that 95% customer satisfaction rate when doing random customer feedback analysis. If any issues occur, address it with the reporting officer. Responsible for getting references from clients as a sign of satisfaction and do the courtesy calls and update the status. Make sure that not more than 5% customer dropouts are happening because of any issues from company side. Make sure that no complaints are received from customer end if happens, solve it within 2 days of time. Communicate the clients through E-mail and SMS on daily basis. Provide the vehicle delivery intimation to the clients without any fail. Responsible for follow ups the customers for the outstanding payments. Provide the post delivery service whenever needed to the clients & maintain relationship with them post-delivery. Responsible for sending the reports on a periodical basis and make sure that the management is updated about the business status. Responsible for periodical review meeting with the management for taking action for improving the performances.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

COVID-19 considerations:
All customers are required to wear a mask.

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