IT Service Desk Administrator

**About Us**:
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

**Reports To**:
IT Support Manager - Europe

**What You Will Be Doing**:

- Perform on-site & remote analysis, diagnosis, and resolution of complex system
problems for end users. Recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Collaborate with the IT Operations team members to ensure efficient operation of the organization's computing environment.
- Where required, administer, and resolve issues with associated end-user workstations and networking issues.
- Receive and respond to incoming service requests regarding system problems.
- If necessary, coordinate with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Assist in troubleshooting issues related to Microsoft 365/Outlook Webmail.
- Manage IT assets for India, including tracking inventory, procurement, updating asset records in FreshService, and ensuring compliance with company policies.

**What You Will Bring to ChargePoint**:
We are seeking an IT Service Desk Administrator with experience in IT support, troubleshooting, and system administration. You should have hands-on expertise in tools such as Microsoft 365, Okta, Kandji, Intune, JumpCloud, and FreshService, with the ability to resolve technical issues efficiently and provide high-quality end-user support.

Strong problem-solving skills, attention to detail, and a customer-first approach are essential. You will work as part of a global IT team, collaborating with cross-functional teams while independently managing your daily tasks. The ability to adapt to changing priorities and new technologies will be key to success in this role.

A Bachelor's degree in IT, Computer Engineering, or a related field is preferred, along with relevant industry certifications. This role requires a commitment to on-site work in the Bangalore office for 4 days per week, with flexibility to handle additional tasks as needed.

**Requirement***:

- 3-5 years of experience in enterprise-level IT infrastructure, with a Bachelor's degree in Computer Engineering, Information Technology, or a related field/training.
- Strong commitment to customer service and IT support, with excellent troubleshooting skills, confidence in decision-making, and the ability to drive issues to resolution while managing multiple processes efficiently.
- Excellent verbal and written communication skills in English, with the ability to collaborate effectively across teams, take ownership of tasks, and maintain high performance standards in a fast-paced environment.
- Strong knowledge of Mobile Device Management (MDM) technologies, including Kandji, Intune, and JumpCloud, as well as IT asset tracking, inventory management, and procurement compliance.
- Ability to manage IT projects, tasks, and daily operations, ensuring smooth IT service delivery while maintaining a structured and organized workflow.

**Location**:
Gurgaon, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.