Customer Care Executive

6 days ago


Gurugram Haryana, India Apex Services Full time

Hi,

Greetings from Apex Services

As per discussion,

Please find below the JD

Client
- Transcom

Designation
- International customer Support and Sales Representative

location
- Gurugram

Shift
- 24/7 Rotational Shift

Education: Graduation is mandatory

Fluent English is needed

Note**:cab facility will be provided**
- Handle customer complaints and concerns in a timely and professional manner.
- Provide support for product/service-related issues, such as troubleshooting, returns, and exchanges.
- Identify and escalate complex customer issues to senior support teams.
- Participate in process improvement initiatives to enhance customer experience
- **Requirements**:

- Minimum 2 years of experience in customer support, service, or related field.
- Fluent in English and Dutch (written and spoken).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks.
- Strong product/service knowledge and customer service skills.
- Proficient in customer relationship management (CRM) software and ticketing systems.

pls acknowledge me the same

Regards,

**Job Types**: Full-time, Permanent

Pay: ₹26,000.00 - ₹29,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8127190320



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